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“What Jeff Bezos Does When Amazon Gets His Order Wrong”

Every week the officers in our command get together and spend 20 minutes on personal and professional development training. It is a time of discussion where we view a short video or read a short article and then discuss how we can use that information to make ourselves better, our command better, and our Navy better; in that order. The training also gives me the opportunity to learn from the collective and share my thoughts and prospective from 20 years of hard won experience.

This week we read “What Jeff Bezos (Amazon founder) Does When Amazon Gets His Order Wrong” by Justin Bariso. A very interesting interview about business philosophy and how to handle problems that come up.

Our Officer Training Discussion Questions:

  • When something goes wrong why is it so tempting to shoot the “junior man on the ladder” in order to attempt to resolve the problem?
  • What is the difference between a “process failure” and a “personnel” failure?
  • How should you deal differently with each?
  • After reading this how can you respond when you learn that one of your junior sailors just damaged a $10,000 piece of equipment?
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